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Support

You can always reach us by email if you have any questions. Click the button below to contact us directly.

Frequently asked questions

Can I save money by booking a hotel and accommodation separately instead of a package deal?

Yes, you can often save money by booking your flight and hotel separately, especially if you're flexible with your dates or destinations. You can compare prices across different booking platforms and directly with us to get the best deal. 

Also, if something goes wrong with one part of your booking, you can amend or cancel the other parts independently, which limits your potential losses.

How can I make sure I'm booking a good hotel?

When booking a hotel, you should read reviews from other travellers on platforms like TripAdvisor. You can also check the hotel's star rating and the amenities it offers. 

It's always a good idea to check the location to ensure it's close to the attractions or areas you wish to visit.

How can I be sure that my booking is confirmed?

After you make your booking, we will send you a confirmation email with the details of your reservation. This email serves as proof of your booking. 

If you don't receive this, or if you have any doubts, contact us directly to using the button below.

Can I cancel or modify my hotel reservation?

Policies on cancellations or modifications vary greatly between hotels and the type of booking. It's important to read the hotel's cancellation or change policy before making a reservation. Some reservations are non-refundable, while others may allow cancellations up to a certain date before the check-in. We will let you know the conditions of your hotel before you book.

Can I book a hotel room without paying upfront?

Yes, some hotels allow you to reserve a room without paying upfront, and you pay at the time of your stay. However, they may still require a credit card number to hold the reservation. 

We will provide the hotel's booking and cancellation policy upfront which you should read carefully before making a reservation with us.

Is my hotel booking protected?

Yes, absolutely. As an ABTA regulated independent travel agency, we are held to the highest standards in the industry

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